Privacy Policy

Last modified: 25 March, 2024

This contract is a legal agreement between you (hereinafter referred to as "user", "affiliate", "creator", "his", "her", "their", "you" or "your") and Arkmon B.V. (hereinafter referred to as "Arkmon", "we", "us", "it" or "our").

Introduction

At Arkmon one of our core values is the privacy of our visitors. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (GDPR) and the Dutch Telecommunications Act (Telecommunicatiewet)). We collect information about you for one primary goal: to provide you with the best possible service.

This privacy policy pertains to your access to and use of the services, including the website located at https://www.arkmon.com (the "Site") and any other media form, (social) media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Services").

Consent

By using our Services, you consent to the collection and use of this information by Arkmon. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

What information do we collect about you?

We collect information about you when access our Services, when you register with us or place an order (subscription) for our services. We may also receive information about you from other sources, including but not limited to our primary payment processor Stripe. We will not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain information to us when you register with us and at later stages in order for us to be able to provide you our services. This may include:

• Your name
• Address
• Phone number
• Email address
• IP address
• Payment information, e.g. Credit Card
• Access information to linked exchange accounts, e.g. exchange access keys
• Financial information about any linked accounts and any activity on those accounts
• Access logs and usage data on our Services platforms
• Contents of messages from the Arkmon Chat or Support Chat
• Other information you provide to us
• Other meta data collected as part of using our services subsystems
• Changes to any of the above over time

When you visit our Services, we may also collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We might collect further information from, or share our information with, additional third party service providers, which may include but are not limited to:

• Google Analytics
• Facebook Pixel
• Hotjar
• Intercom
• Trustpilot
• Stripe
• Cloudflare
• Amazon Web Services
• Google Cloud Platform
• Microsoft Azure
• Other third party service providers

How will we use the information about you?

We collect information about you to process your order, manage your account and to provide you with the best possible service. We may also use your information to contact you for market research purposes. We may contact you by email, phone, or (letter) mail. We may use the information to customise the Services according to your interests.

Aggregated statistical and anonymised information about our users is a valuable resource for us to understand how our users as a group use the services and resources provided on our site. We strive to use such data in aggregate or anonymised form, that is, as a statistical measure, and not in a manner that would identify you personally. We may provide such aggregate or anonymised information to our partners, and we may use it for market research, marketing, advertising, performance analytics or other uses. However, we cannot guarantee that such information could not be used in a manner that may identify you personally.

Some personally identifiable information is shared with our service providers, such as our payment processor Stripe or supported exchanges. This is required to process payments and deliver the requested services to the user. Please consult the Terms of Service and Privacy Policies of those external third party services to learn more about how they handle your data.

Our partners or suppliers or otherwise affiliated third parties may also contact you via email, phone or (letter) mail, for providing their services or on our behalf.

The statistical and aggregate analysis of usage logs and other data may also be used for the prevention and detection of fraud and violation of the Terms of Service.

Arkmon reserves the right to share data and other information (including, but not limited to, personally identifying information) with appropriate government agencies when it sees fit, either upon request or proactively if it detects unusual behavior in a user's account. This is intended to protect the security, integrity and regulatory compliance of Arkmon's services, as well as the rights and safety of its users.

In connection with our commitment to transparency and customer feedback, we share certain personal data, specifically your name and email address, with third party services, including but not limited to, Trustpilot, a third-party review platform, and Intercom, a help and customer support service. This is done to facilitate the review and feedback process, ensuring that feedback originates from our genuine customers. For comprehensive details on how these services manage and safeguard your personal data, we recommend reviewing their specific privacy policies. We deem these integrations vital in maintaining the authenticity of customer feedback and improving our services based on your experiences and feedback.

The Arkmon Services make use of technologies like cookies, web beacons, and other similar technologies. This may include cookies and similar technologies from third parties as well. Please note that Arkmon has no control about the correct or expected use of these technologies by third parties.

How do we store your data?

Where possible, Arkmon stores your data in a pseudonymised form. This allows different subsets of information to be stored in separate databases without directly including the user's personal information. This minimises the chance that unauthorized personnel can identify and access the data of a specific targeted individual.

Arkmon tries to minimise the amount of personal information stored on premises. Where possible, data is stored where it is required to be used, which could be Arkmon's premises or those by supplies or third party service providers.

Third Party Privacy Policies

Arkmon's Services may contain links to other websites. Please note that we have no control of websites outside the Services controlled by Arkmon. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites.

Arkmon's Privacy Policy does not apply to other websites or third party service providers. We advise you to check the privacy policies of these websites before providing any personal information or using any of the services on them. It may include their practices and instructions about how to opt-out of certain options.

Arkmon is constantly evolving and may change the suppliers and third party services being used as part of Arkmon's services at any time without notice.

Access and Deletion of data

Under the General Data Protection Regulation (GDPR), you have the following rights, which this Privacy Policy and our Terms of Service have been designed to uphold:

• The right to be informed about our collection and use of personal information.
• The right of access to the personal information we hold about you.
• The right to rectification if any personal information we hold about you is inaccurate or incomplete.
• The right to be forgotten, i.e. the right to ask us to delete any personal information we hold about you.
• The right to restrict (i.e. prevent) the processing of your personal information.
• The right to data portability (obtaining a copy of your personal information to re-use with another service).
• The right to object to us using your personal information for particular purposes.

If you would like to exercise any of these rights, please contact us at contact@arkmon.com via email. We try our best to comply within 1 month to your request, however, depending on the amount of data associated with your account this may take longer. If you requested a physical copy of the data, there may be a fee for the postage and handling. Arkmon reserves the right to remove any proprietary information that may be stored in conjunction with your data to prevent misuse, this includes but is not limited to Arkmon's proprietary historical pricing data.

Arkmon may refuse to comply with your request if it is deemed to be unreasonable or unfeasible. In such cases, Arkmon will provide you with a reason for the refusal.

If a request to be forgotten, or to restrict or to object to the processing of your personal information leads to us being unable to provide the Services to you, we will inform you of this at the time and may initiate steps for termination of your account.

In some cases Arkmon reserves the right to anonymise your data and retain it for statistical, research or marketing purposes, even after the termination of your account.

Furthermore if a user was terminated or suspended by Arkmon for the violation of the Terms, the Privacy policy or any other policy of Arkmon, including our general rules of conduct, Arkmon reserves the right to store personally identifiable information of the user indefinitely, including but not limited to the users IP address, access logs, email address, name, phone number, and other information provided by the user, for the purpose of preventing the user from creating a new account or otherwise circumventing the termination or suspension.

Children's Information

Arkmon does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that Arkmon has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (contact@arkmon.com via email) and we will use our best efforts to promptly remove such information from our records.

Changes to our privacy policy

Arkmon keeps its privacy policy under regular review and places any updates on this web page. Arkmon may inform the user at its discretion of changes to the privacy policy via email.

How can you contact us about this notice?

If you have any questions or concerns about the privacy policy please contact us.